Microsoft Dynamics 365 for Field Service
Manage your mobile workforce
Microsoft Dynamics 365 for Field Service is a complete field service management software that includes service locations, service agreements, customer assets, predictive maintenance, preventative maintenance, work order management, resource management, product inventory, scheduling and dispatch, mobility, collaboration, customer billing, and analytics.
Manage operations in the field and deliver real-time project visibility
with an ERP for Field Services built on Microsoft Dynamics 365.
Optimize Scheduling
Mobile Productivity 
Inventory Management 
Contract Management 
Customer Relationship
Empowering your organization
With Microsoft Dynamics 365 Field Service and MaatSI Solutions, you gain:
- Improve first time fix rate
- Complete more service calls per technician per week
- Manage follow-up work and take advantage of upsell and cross sell opportunities
- Reduce travel time, mileage, and vehicle wear and tear
- Organize and track resolution of customer issues
- Communicate an accurate arrival time to customers
- Provide accurate account and equipment history to the field technician
- Keep customers updated with the status of their service call and when it’s resolved
- Schedule onsite visits when it’s convenient for the customer
- Avoid equipment downtime through preventative maintenance
Types of organizations that use the application to manage their field service:
- Manufacturing – A stainless steel tanks manufacturer sells tanks to beer breweries, dairy companies, drinks manufacturers and the edible oils industry, and uses the application to manage maintenance services over the lifetime of the tanks.
- Equipment maintenance – A facilities manager uses the application to deliver maintenance and repair services for heating and cooling equipment.
- Utilities – A fiber optic cable utility company uses the application to respond to outages by dispatching technicians to problem areas.